SHIPPING POLICY

Orders and Shipments

An order is considered confirmed once payment has been validated by SOLEA PROFESSIONNEL. The company undertakes to process orders within the limits of available stock.

Deliveries in Metropolitan France

Orders placed between Monday and Thursday will be shipped the next day. Those placed between Friday and Sunday evening, or on a public holiday, will be sent on the next working day.

Shipments are handled by Colissimo, with an estimated delivery time of 4 to 10 working days. Delivery is free for all orders over €49 in metropolitan France.

Delivery times are managed by the carriers, SOLEA PROFESSIONNEL cannot be held responsible in case of delay.

Deliveries to Overseas Departments and Territories and International

Orders placed from Monday to Thursday are shipped the following day, while those placed between Friday and Sunday evening or during a public holiday will be processed on the next working day.

Shipping costs are borne by the customer and vary depending on the destination country, as well as the chosen delivery method (standard or express).

SOLEA PROFESSIONNEL cannot be held responsible for delays related to carriers.

Returns and Exchanges

Products purchased from a reseller: For any exchange or refund request, please contact the reseller concerned directly. SOLEA PROFESSIONNEL cannot process returns of products purchased elsewhere than on its website or in an official store.

In-store exchanges: Exchanges are possible in-store for any product purchased in-store or on our website. However, this only applies to unopened and non-discounted items. In-store refunds are not available and must be processed via our website.

General return conditions: A returned item must be intact, unused, and in its original packaging. If the return is refused, SOLEA PROFESSIONNEL will return the item to the customer at their expense, with no possibility of compensation.

Returns from international (excluding metropolitan France, Belgium, and Luxembourg)

Customers have 14 days after receipt to make a return via our dedicated platform. Return costs are at their expense, and the use of carriers such as FedEx or DHL with tracking is recommended.

Exchanges are only possible for orders placed in metropolitan France, Belgium, and Luxembourg.

Returns from metropolitan France, Belgium, and Luxembourg

Returns and exchanges are accepted within 14 days of receipt of the order. In metropolitan France and Belgium, return costs are covered by SOLEA PROFESSIONNEL. In the event of an exchange, the shipment of the new item is also offered.

Items must be in their original packaging and must not have been used.

Return processing can take between 2 and 3 weeks. Once validated, you will receive a confirmation email, and if a refund is due, it will be made within 10 working days.

Tracking returns, exchanges, and refunds

After sending your return package, processing usually takes between 2 and 3 weeks. Once validated, you will be informed by email.

Refunds, once approved, can take up to 10 working days depending on your bank.

Damaged product

In case of receiving a damaged item, we invite you to contact us directly via our online form available on our website.