Hinaiti

This privacy policy applies to the website: Hinaiti.

Website type: e-commerce

The purpose of this privacy policy

The purpose of this privacy policy is to inform users of our site about the personal data we collect and the following information, where applicable:

1. The personal data we will collect 


2. The use of the data collected 


3. Who has access to the data collected 


4. The rights of site users 


5. The site's cookie policy 


This privacy policy is in conjunction with our site's terms and conditions of use.

Our commitment to personal data protection

1.      We respect your privacy and your choices.

2. We ensure that personal data protection and security issues are at the core of everything we do.

3. We only send you commercial communications if you have requested them. You can change your mind at any time.

4. We undertake not to disclose or sell your data.

5. We are committed to securing and protecting your personal data. This means we only work with trusted partners.
6. We are committed to being open and transparent about how we use your data.

7. We undertake not to use your personal data in ways we have not informed you about.

8. We respect your rights and constantly strive to meet your requests as far as possible, while respecting our own legal and operational responsibilities.

To further explain our practices regarding personal data protection and privacy, we present below the different types of personal data we may collect directly from you or following your interaction with us, how we may use it, who we may share it with, how we protect and secure it, and the rights you have regarding your personal data. Of course, you may not be affected by all these situations. This personal data protection policy aims to give you an overview of all situations in which we may interact.

By providing us with your personal data or when we collect information about you, we undertake to process it in accordance with this Policy. We invite you to read this information carefully. If you have any questions or concerns regarding your personal data, please do not hesitate to contact us at the following address: contact@hinaiti.com.

Who are we?

Hinaiti is responsible for the personal data you provide to us. In accordance with applicable personal data protection regulations, Solea Professionnel is the "data controller".

Hinaiti, a company with its registered office at 1671 rue de Bugarel 34070 Montpellier, registered with the Montpellier Trade and Companies Register under number 531 765 881 RCS Montpellier.

Representative: Hervé DUCRET

Personal data

"Personal data" refers to any information that can identify you directly (e.g., your name) or indirectly (e.g., through pseudonymized data such as a unique identifier).

This means that personal data includes information such as

a.      Mailing/email addresses

b.     Mobile phone number

c.      Usernames

d.     Personal preferences and purchasing habits

e.      User-generated content

f.      Financial data and information relating to your beauty

g.     Personal data may also include unique digital identifiers such as your computer's IP address or your mobile device's MAC address, as well as cookies.

Personal data collected and how it is used

Hinaiti believes that as a consumer, you are at the heart of everything we do. We enjoy receiving information from you, getting to know you, and creating and providing products you love. For all these reasons, there are many ways you can share your personal data with us, and how we can collect it.

We may collect personal data from you, or receive it from you, via our website, questionnaires, product pages, social media, or any other means. In some cases, you provide us with personal data directly (for example, when you create an account, contact us, or make a purchase on our website). In other cases, we collect this data (for example, by using cookies to understand how you use our website).

When we collect data, we mark mandatory fields with an asterisk. Some of the data we ask for is essential for the following reasons:

a.      The performance of the contract we have entered into with you (for example, to deliver the goods you have purchased on our website);

2. The provision of the service you have requested from us (for example, to send you a newsletter);
3. Compliance with legal obligations (for example, invoicing).

Failure to complete the fields marked with an asterisk may impact our ability to offer you products and services.

Below you will find more detailed information explaining the following:  

1.    In which situations can your personal data be provided or collected? 

a.     Account creation and management using a social network login or on our website

b.     Newsletter and commercial communications subscription

c.      Purchasing and order management

d.     Data collected during the purchase procedure carried out on the website

e.     Online browsing

f.       Data collected by cookies or similar technologies during your browsing on L'Oréal France's website/applications or on a third party's website/applications.

g.     Promotional activities

h.     Requests for information

i.       Data collected when you ask questions (e.g. via customer service) about our brands or products and their use.

2.    What personal data may we obtain directly from you or as a result of your interaction with us?

This personal data may include:

a.      First name and last name;

2. Gender;
3. Email address;
4. Postal address;
5. Telephone number;
6. Date of birth or age range;
7. ID, username and password;
8. Personal presentation or preferences;
9. Order information;

3.    How and why may we use it? 

We use this data to:

a.      Manage your orders;

2. Manage the contests, promotions, surveys or competitions in which you participate;
3. Answer your questions and interact with you in any other way;
4. Allow you to manage your preferences;
5. Send you commercial communications (i) directly (email, SMS, postal mail) and (ii) by advertising display when you browse third-party sites.
6. Conduct audience analyses or generate statistics;

g.      Maintain a suppression list if you have requested not to be contacted;

h.      Contact you to finalize your order if you have saved your shopping cart or placed products in your shopping cart without completing payment;

9. Inform you of the availability of a product you wished to purchase;
10. Process and track your order, including delivery of the product to the address you provided;
11. Manage the payment of your order. It should be noted that payment information (credit card number/Paypal information/bank details) is not collected by us but directly by payment service providers;
12. Manage any contact you have with us regarding your order;

4.    What is the legal basis for our use of your personal data? 

Depending on the purpose for which the data is used, the legal basis for processing your data may be:

a.      Your consent;

2. Our legitimate interest which may consist of:
• The improvement of our products and services, and more precisely our commercial interests to help us better understand your needs and expectations and, thus, to improve our services, websites/applications/devices, products and brands in the interest of our customers.
• Fraud prevention, to ensure that payments are made and have not been subject to any fraud or misappropriation.
• Securing our tools, to ensure the protection and security of the tools you use and to ensure that they function correctly and are constantly improved.
3. The execution of a contract, and more precisely the provision of the services you request from us.
4. Legal obligations when current legislation requires data processing.

With whom we share personal data

Employees

We may disclose user data to any member of our organization who reasonably needs access to achieve the purposes set out in this policy.

Third Parties

We may share user data with the following third parties:
We may share user data with third parties for the following purposes:

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the stated purpose.

Other disclosures

We undertake not to sell or share your data with third parties, except in the following cases:

a. if required by law

b. if required for any legal proceeding

c. to prove or protect our legal rights

d. to buyers or potential buyers of this company in the event that we seek to sell the company

If you follow hyperlinks from our site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

Where we store personal data

The data we collect from you may be transferred, accessed from and stored in France.

These measures may include monitoring the standards applied by these third parties in terms of personal data protection and security and/or signing appropriate contracts.

For further information, please contact us according to the instructions in the "Contact" section.

How long we store personal data

We store your personal data for 2 years, to meet your needs or to fulfil our legal obligations.

We will ensure that users are notified if their data is retained for longer than this period.

We may retain certain personal data to fulfil our legal or regulatory obligations, and to enable us to exercise our rights or for statistical or historical purposes.

When we no longer need to use your personal data, we delete it from our systems and files or anonymize it so that it can no longer identify you.

How we protect your personal data

All data stored in our system is secure and only accessible to our employees. Our employees are bound by strict confidentiality agreements, and any breach of this agreement will result in the employee's dismissal.

While we take all reasonable precautions to ensure that our user data is secure and that users are protected, there is always a risk of harm. The Internet as a whole can, at times, be unsafe and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Minors

The GDPR specifies that persons under 15 years of age are considered minors for data collection purposes. Minors must have the consent of a legal representative for their data to be collected, processed and used.

We do not intend to collect or use data from minor users. If we discover that we have collected data from a minor, this data will be deleted immediately.

Your rights as a user

Under the GDPR, users have the following rights as data subjects:

a. right of access


b. right to rectification


c. right to erasure

d. right to restrict processing

e. right to data portability

f. right to object

More information on these rights can be found in chapter 3 (arts. 12-23) of the GDPR.

How to modify, delete or contest collected data

If you would like your information to be deleted or modified in any way, please contact our privacy officer here at this email address: contact@hinaiti.com

Cookies Policy

A cookie is a small file, stored on a user's hard drive by the website. Its purpose is to collect data related to the user's browsing habits.

We use the following types of cookies on our site:

a.     Functional Cookies

We use them to remember all the selections you make on our site so that they are saved for your next visits.

b.   Analytical Cookies

This allows us to improve the design and functionality of our site by collecting data on the content you access and engage with while using our site.

c.      Targeting Cookies

These cookies collect data on how you use the site and your preferences. This allows us to make the information you see on our site more promotional and targeted to you.

You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your Internet browser, but this may diminish the quality of your user experience.

Modification

This privacy policy may be amended from time to time to maintain compliance with the law and to take into account any changes to our data collection process. We recommend that our users check our policy from time to time to ensure that they are aware of any updates. If necessary, we may inform users by email of changes to this policy.

Contact

If you have any questions, please contact us using the following:

04 11 93 85 69

contact@hinaiti.com

1671 rue de bugarel, 34070, Montpellier, France

Effective date: January 01, 2024