REFUND POLICY

Our return policy is valid for 15 days from the receipt of your order. After this period, we unfortunately cannot offer a refund or exchange.

For an item to be eligible for a return, it must be unused, in the same condition as you received it, and in its complete and unaltered original packaging. Opened or used personal care products, intimate or sanitary products, gift cards, and discounted or promotional items cannot be returned.

To make a return, please contact us at: contact@hinaiti.com, stating your order number and the reason for the return. After validation, you can ship your package to the following address:

HINAITI

SOLEA PROFESSIONNEL

1671 rue de Bugarel

34070 MONTPELLIER

France

Return shipping costs are the responsibility of the buyer. We recommend using a tracked shipping service or insuring your shipment, especially for any item worth over €75. We do not guarantee receipt of untracked returns.

Once your return is received and inspected, we will notify you by email of the successful receipt of the package and whether the refund has been approved or not. If your request is approved, the refund will be processed to the original payment method within a few business days. Initial shipping costs are non-refundable.

Only regular-priced items can be refunded. Sale or promotional items are neither refundable nor exchangeable. We only exchange items that are defective or damaged upon receipt. For any exchange request, please contact us at contact@hinaiti.com before returning any item.